Coordinate commercial banking client service in Montreal using bilingual communication, onboarding knowledge, and accurate information collection. Support Relationship Managers across Canada.
As a Client Service Specialist at Scotiabank, you will support Commercial Banking Distribution across all segments. You will coordinate internal partners, contact clients, resolve inquiries, and manage expectations. Your work supports onboarding, ongoing account servicing, regulatory requirements, and day-to-day banking needs.
Key Responsibilities: Resolve client inquiries and explain banking processes clearly
Collect information accurately for onboarding and risk assessment
Coordinate account activation with internal departments
Educate clients about banking channels and tools




Escalate service issues beyond established SLAs
Requirements: College or university degree, or equivalent work experience
One to three years in financial services or related industry
French and English communication skills, oral and written
Knowledge of onboarding, Know Your Customer, and AML processes
Robust organization, prioritization, interpersonal, and time management skills
Apply commercial banking service expertise, bilingual communication, and onboarding knowledge to support Scotiabank clients and Relationship Managers in Montreal.

#J-18808-Ljbffr

📌 Commercial Banking Client Service Specialist (Quebec City)
🏢 Scotiabank
📍 Quebec City