Job Description - Business Licence Advisor (56261)

Job Description

Business Licence Advisor

Job Number
56261

Join an enthusiastic team in a fast paced environment to support citizens of Edmonton through direct public contact at the counter, on the telephone and in written correspondence.

As a Business Licence Service Advisor for the Business Licensing and Vehicle for Hire Unit, you will use your customer service expertise to accurately process various customer applications, respond to requests and provide timely information to the public on regulations and processes related to licensing, building and development, Municipal Bylaws, complaints & investigations and account management.

What will you do?

Liaise with customers, the Business Licence Policy Team, development and building permit service areas, and other regulatory agencies to find collaborative solutions to complex permitting and licensing challenges

Process business licence applications, renewals, and changes for commercial, home-based, non-resident, massage therapy, adult service licence and vehicle for hire licences types in accordance with the requirements of the Business Licence Bylaw and related policies and procedures

Determine and evaluate required documentation for customer requests and ensure all criteria are met prior to initiating processes and entering applications

Determine inspections required to complete a Business Licence by clarifying the type of inspection required and relaying it to the customer

Process CRM tickets as initiated by 311 to follow-up and respond to customer/public inquiries services related to Business Licences and Vehicle for Hire

Consult with internal or external compliance or regulatory agencies on applications involving specific high-risk business activities - including the Edmonton Police Service to request a recommendation related to public safety, and Municipal Enforcement Officers to provide a recommendation as to whether the applicant’s proposed drinking establishment or body rub centre operational plan is likely to ensure patron safety and compliance with relevant regulations

Demonstrate excellent customer service in following up or responding to inquiries, escalated calls and information requests

Independently provide accurate, thorough and timely information regarding the Municipal Government Act, Protection of Privacy Act (POPA) and Access to Information Act (ATIA), City of Edmonton policies and procedures, municipal bylaws and best practices





Sign off Security Clearances for both Vehicle for Hire jobs and Personal Licences

Manage the complete lifecycle of business and vehicle for hire licence applications, from initial intake to final issuance

Perform other related duties as required

Qualifications

Completion of the twelfth (12th) school grade including business subjects with an emphasis on general office practices, or completion of an appropriate certificate program from an approved business school/college

Three (3) years of progressively responsible and diversified office and customer service experience

Assets:

Knowledge of additional computer applications such as POSSE, SAP, and TACS

Public sector experience specifically within permitting or licensing

Experience applying a broad range of policies and legislation

Skills required for success:

Experience dealing with customers in stressful and/or difficult situations is required

Experience navigating databases and standard office computer applications

Knowledge of policies and regulations, and ability to evaluate and interpret the needs of customers in order to advise them on the requirements for proceeding with their applications in accordance with various bylaws

Knowledge of planning terminology, practices, procedures and standards, and work methods applied within a multi functional environment

Knowledge and understanding of legislation and bylaws governing the business activities including but not restricted to the Municipal Government Act, Zoning Bylaw, Alberta Building Code, Building Safety Codes Act, Building Permit Bylaw, Business Licensing and Vehicle for Hire Bylaws

Ability to work in a municipal government setting as well as understanding the corporate structure and interdepartmental relationships

Strong data entry skills and proficiency with computer applications and database information systems including Google Applications

Ability to react flexibly to changing policies and maintain attention to various procedural changes communicated through media such as emails, SOPs, training bulletins and meeting minutes

Exceptionally strong communication (written and verbal),



customer service, interpersonal and decision making skills and the ability to establish and maintain effective working relationships in a multidisciplinary team workplace

Excellent organization and time management skills required, including ability to be flexible while prioritizing and scheduling work in a fast-paced environment

Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style

Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)

Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

Hire is dependent on a Edmonton Police Criminal Record Check that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement

Applicants may be tested

Work Environment:

This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

This role works primarily in an indoor setting

This role engages and interacts with diverse people from various backgrounds with different needs, expectations and emotional states

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time and up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02.03 of the Collective Agreement

Hours of Work and Salary Range:

33.75 Hours per Week (Permanent Position): $30.315 – $38.012 (Hourly); $53,407.450 – $66,967.640 (Annually)

40.00 Hours per Week (Temporary Position): $28.647 – $35.922 (Hourly); $59,814.940 – $75,005.140 (Annually)

Recruitment Consultant: JF/SO
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Posting Date
Oct 23, 2026

Closing Date
Oct 30, 2026 11:59:00 PM (MDT)

Number of Openings (up to)
2 - Permanent and Temporary Positions Full-time

Union : CSU 52

Department
Development Services

Work Location(s)
2nd Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4

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📌 Business Licence Advisor (Alberta)
🏢 City of Edmonton
📍 Alberta