External Relations / Visitor Services and Customer Experience

City:

Toronto

Position(s) language:

Both English and bilingual

Job term:

4 Temporary - up to 12 months

Job code:

06OAD - Office Administration 06

$25.32 - $29.24 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Be the first point of contact for our visitors
Join the Ontario Science Centre and be part of a team that creates memorable experiences for visitors of all ages. As a Visitor Services Ambassador, you'll combine visitor service, admissions, retail, and visitor support skills to help deliver a welcoming and engaging experience every day.

About the job
Please be advised that the address for this position is 235 Queen Quay West, Toronto, Ontario
As a Visitor Services Ambassador, you will:

create memorable experiences by providing warm, welcoming, inclusive, and visitor-focused service to every visitor

assist visitors in person and through telephone, email, live chat, and other digital communication channels

provide information about exhibits, programs, events, memberships, accessibility services, visitor amenities, and policies, while identifying visitor needs, resolving routine concerns, and promoting Ontario Science Centre offerings and experiences

process retail sales, admissions, memberships, reservations, and other visitor transactions accurately and responsibly

support retail operations through merchandising, product replenishment, online order processing and fulfilment, and related retail activities

support admissions, visitor flow, wayfinding, school visits, public programs, special events, and other daily operations

Please note: these positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis, and shifts may include extended periods of standing, and working outdoors or at offsite locations.

Work on weekends, holidays and evenings is required, in accordance with operating hours and special events after-hours schedules.

The number of positions to be filled:

Up to 20 unilingual (English) Visitor Care Associates

Up to 15 bilingual (English/French) Visitor Care Associates

What you bring to the team
Mandatory requirements
You must:

have a minimum availability of weekends, holidays, evenings, and at least two weekdays

(only if you are applying to the bilingual position) possess advanced French-language proficiency in both written and spoken communication. Your proficiency level will be confirmed before hire.

Visitor service, accessibility and communication skills
You have:





experience providing service in a busy environment serving the public through in-person and digital channels, including answering questions, providing information, and resolving concerns

excellent visitor service skills and a commitment to creating welcoming, inclusive, and positive visitor experiences

knowledge of accessible and inclusive service practices and the ability to adapt your approach to meet diverse visitor needs

verbal and written communication skills to communicate clearly, professionally, and respectfully in person and through telephone, email, live chat, and other digital channels

the ability to use tact, diplomacy, and active listening skills when assisting visitors, responding to inquiries, and addressing concerns

Teamwork and organizational skills
You can:

work collaboratively with colleagues to support daily operations, programs, events, and visitor services activities

adapt to changing priorities and manage multiple responsibilities in a dynamic environment

support visitor flow, admissions operations, school visits, special events, and other operational activities while maintaining service standards

demonstrate attention to detail when processing transactions, maintaining records, and handling confidential visitor information

work with colleagues, supervisors, and managers to coordinate visitor services, events, and daily operations

Sales, retail and technical skills
You have:

experience processing admissions, ticketing, retail, membership, or other sales transactions through in-person and digital service channels

experience using computerized point-of-sale, ticketing, reservation, or visitor service systems

knowledge of cash-handling procedures, payment processing, balancing practices, and financial controls

experience supporting retail operations, including sales, merchandising, inventory-related activities, or product replenishment

mathematical skills to accurately process transactions and reconcile sales information

Problem solving and judgement skills
You can:

gather information, assess situations, and determine appropriate solutions and next steps

identify visitor needs and provide solutions that support a positive visitor experience





resolve routine concerns independently and determine when issues require escalation

exercise judgement when balancing visitor needs, operational requirements, and organizational policies

remain calm, professional, and solution-focused when responding to challenging situations

Don't meet every qualification?
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives

accessibility

Anti-Racism Policy

What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

a career that can grow across ministries and job functions

flexible learning and developmental opportunities, including education and mentorship programs

a comprehensive compensation and perks package

base salary that aligns to market trends with performance-based pay and scheduled salary progression

a modern, friendly and accessible physical work environment

Additional information:

2 English Temporary - Irregular On-Call, duration up to 12 months, 777 Bay St, Toronto, Toronto Region

2 Bilingual English/French Temporary - Irregular On-Call, duration up to 12 months, 777 Bay St, Toronto, Toronto Region

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

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📌 Visitor Services Ambassador - Unilingual (English) & Bilingual (English/French)
🏢 Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs
📍 Ontario