Salary $80,000 - $95,000 / year (Salary negotiable & commensurate with experience and qualifications.)

Date Posted 10/22/2026

The Opportunity
Reporting to the Associate Director, Human Resources, the Manager, Learning & Development is the key liaison for all internal and external training matters in North America. The position needs to conduct training needs analysis and post-course surveys; hold discussions with the identified executives or directors to confirm training topics and schedules; identify external trainers to share their expertise with us; facilitate training sessions (both in-class and online) by partnering closely with all internal and external stakeholders in ensuring all logistics, equipment, presentation materials are all pre-arranged properly.

You Will

Oversee the design, delivery, and continuous improvement of culture training initiatives to embed company values, foster an inclusive environment, and drive team engagement across all regions.

Manage and ensure the effective implementation of compliance training programs, guaranteeing that all employees understand and adhere to relevant laws, regulations, and internal policies.

Conduct training needs analysis periodically to ascertain departmental training needs; source, organize and conduct training sessions to fulfill departmental training requests

Lead the Learning and Development team in delivering training programs for colleagues in the West Region, East Region, US Support Centre, and Store Operations, including management staff.

Act as the key liaison for all internal and external training matters related for employees from the Support Centre, Eastern Support Centre and US Support Center. Partner closely with all internal and external stakeholders in ensuring all logistics, equipment, announcements, presentation materials are pre-arranged properly

Participate in meetings with the identified executives or directors to confirm training topics and schedules





Source external trainers to share their expertise with us and conduct research and review of courses that are beneficial to a specific department

Organize and conduct internal instructor-led classes and e-Learning training courses; develop and design courses (both in-class and online courses) and confirm with users on course deliverables to be delivered

Design, launch and administer Post-course Survey to ascertain course participants' response to the course; share survey results with relevant parties

Partner closely with other departments in updating and maintaining training records in HRIS and LMS systems; clarify with the relevant departments for any ambiguities related to the training data

Administer the end-to-end external training process by providing guidance to employees on the external training application process ensuring that proper authorization is obtained on each application form

Keep abreast of new or useful training courses (classroom, on-line and webinars) that will be beneficial to the company, make recommendations to the Director, Human Resources and other relevant departments

Maintain strict confidentiality and keep proper employee records all the time

Support the day-to-day productive operation of the HR Department by performing any assigned duties and projects

You Should Have / Be

Possess at least 5-8 years' experience in the training and development field, preferably in retail or service sector

Have a good understanding of adult learning principles and techniques and a demonstrated knowledge of how to apply these principles in the development and delivery of employee training

Possess a bachelor's degree or diploma in Human Resources Management or related disciplines





A self-learner with high motivation to engage in continuous learning and self-development opportunities

Resourceful and savvy, able to source course providers and pick up new technology quickly

Good presentation skills; prior experience in conducting training is required

Able to handle confidential information professionally and in an ethical manner

Demonstrate a keen sense of urgency and commitment to follow up and meet multiple deadlines without compromising on work quality

High level of integrity and ethics ; able to work independently and collaboratively as part of a team

Strong communication and organizational skills; able to prioritize and handle multiple tasks simultaneously

Strong writing, verbal, and presentation skills; must be fluent in English and is able to understand, speak and read Chinese (Cantonese &/or Mandarin), ability to type Chinese.

Possess advance technical skills for Microsoft Office (Outlook, Word, Excel, PowerPoint) and eLearning software (iSpring Suite preferred)

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.

Performance bonuses

Long term disability insurance

Extended health/dental/vision care

Life/AD&D; insurance

Paid vacation, sick, marriage, bereavement leaves

Shift
5-day work week (Monday to Friday), 9:00am - 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety Statement
Safety continues to be T&T; Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T; Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.

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📌 Manager, Learning & Development (Ontario)
🏢 T&T Supermarket
📍 Ontario