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Held responsible for the overall operation of the front-end department including providing management and leadership to the cashiers, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.

Here’s where you’ll have an impact:

Create a coaching and development culture for all department employees, which embraces a passion for food

Manage department personnel which includes scheduling, recruitment, performance management and training

Responsible for ensuring the communication of operational requirements/ changes to front-end department employees

Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit

Provide customer service to meet customer needs

Merchandises front end racks and fixtures along with ordering of product

Order and maintain inventory

Process and resolve customer concerns and requests

Execute winning conditions

Execute SMART Initiatives





Ensure all applicable company policies and procedures are communicated and adhered

Responsible for ensuring that OH&S;, Food Safety, and other regulatory requirements and procedures, are implemented and maintained

Perform department administrative duties as required

Manage department budget

Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs

Balance cash office according to company policies and procedures

Perform negative tracking proceduresIdentify and correct cash discrepancies

Submit payroll records and process invoices

Thoroughly understand all relevant company programs, attend training as required

Be known as the employer of choice by actively supporting an setting of employee engagement

Coordinate maintenance of department equipment and repairs

What you bring to the table:

High school diploma

Minimum of 18 months of experience working in the front-end department

Ability to work independently in a fast-paced environment

Above average communication skills (oral and written)

Full knowledge of department operations and skills

Proficient use of Microsoft office suite

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📌 Manager Front End - FreshCo Hamptons (Alberta)
🏢 FreshCo / FreshCo Chalo
📍 Alberta