Remote customer service representatives handle inbound calls, technical issues, and account tasks for MCI from Saskatchewan. Robust communication and troubleshooting skills are central.
This entry-level position supports customer service, technical support, and sales interactions across commercial and public sector accounts. Representatives use systems and technology, explain products and processes, and resolve customer concerns. MCI provides training for positive, driven, and confident applicants.
Key Responsibilities: Listen to customers and resolve their issues
Complete account management tasks using systems
Recognize sales opportunities and upgrade services
Explain products and processes clearly
Escalate customer dissatisfaction to managers
Requirements: High school diploma or equivalent
Age eighteen or older
Type at least twenty words per minute accurately
Use Microsoft Office Suite and Windows basics
Demonstrate communication, organization, and problem-solving skills
Bring customer focus, reliable attendance, and technical troubleshooting ability to MCI's remote contact center team in Saskatchewan.

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📌 Remote Customer Service Representative (Quebec City)
🏢 The Sydney Call Centre
📍 Quebec City