Department: Transportation Department
Position Reports to: Logistics Outbound Supervisor
Position Summary:
The Logistics Coordinator is responsible for executing daily inbound and outbound route planning functions with focus on accuracy, on-time delivery performance, equipment utilization, efficient routing practices, overall cost effectiveness and business performance. Includes accurate and concise reporting upon completion of daily tasks.

Key Responsibilities:

Routing Plans for inbound / outbound route network

Review new customer addition of change requests to the delivery network, provide recommendation or approvals to sales group

Perform daily standard route maintenance exercises by reviewing recent history and applying adjustments as needed

Provide recommendations and real-time independent decision making

Standard route maintenance

Decision making in this role involves allocation of company resources that directly impact labour, fuel and equipment spend company wide

Decision making in this role directly impacts customer service levels as, delivery expectations, parameters and overall customer satisfaction

Decisions affect the immediate customers (warehouse, drivers and restaurants) and the indirect customers (shareholders and our bottom line)

Handle, manage and organize our transportation labour & resources on a daily basis

Make real-time decisions and manage the volatility of Foodservice while maintaining business performance standards and customer service levels

Ability to navigate conflicting objectives / requests among internal and external components.

Maintain internal relationships with all major operational entities including supply chain, warehousing, sales, delivery drivers and customer relations.

Maintain relationships including owner operator delivery drivers,



outside carrier support, courier support and customers

Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.

Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.

Adherence to all Health & Safety, Food Safety and WHMIS practices.

Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and safe environment

Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.

Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.

Adherence to all Health & Safety, Food Safety and WHMIS practices.

Follow protected and efficient work procedures to meet customer requirements including maintaining a clean and safe environment.

Other duties as assigned

Key Performance Indicators:

Daily route planning, ensuring routes are optimized for service, productivity and cost efficiency.

KPIs: Reduce routing exceptions and improve planning accuracy. Maintain a 95% higher/exact manual service location, geocode quality.

Balance driver hours, equipment availability, cube utilization,



customer delivery windows and operational priorities to develop practical and executable route plans.

KPIs: Continuously improve route efficiency, cube utilization and fleet productivity. 650cs/truck avg.

Monitor route exceptions, service failures and capacity constraints, implementing timely operational adjustments to minimize customer impact.

KPIs: Achieve high on-time departure and delivery performance. 90%.

Support route redesign, network modelling and continuous improvement initiatives that enhance operational efficiency and support company growth.

KPIs: Support transportation cost control while maintaining customer service. 1% improvement of TPT cost.

Leverage Roadnet or similar routing software to optimize route design and identify opportunities for ongoing operational improvements.

Required Qualifications:

Previous experience within a Transportation/Logistics environment experience is preferred, Foodservice is a plus.

Advanced computer skills are required Excel, Word, Outlook

Solid written, verbal and organizational skills is a must

Experience utilizing route planning tools is an asset, PeopleNET, RoadNET

College Diploma or equivalent experience level preferred

Ability to communicate with external and internal clients in a professional manner

Ability to work in a team environment and support fellow team members

Independent thinker, willing to take initiative in pursuit of company goals

Fast-paced environment

Flexible to work non-standard schedule including 10 hour shifts and weekend coverage

Standard shift Sunday to Thursday 12:00 - 20:30, with rotational Friday and Saturday coverage

This role is OT eligible after 44 hours.

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📌 Logistics Coordinator - FFS (Ontario)
🏢 Flanagan Foodservice
📍 Ontario