FedEx Customer Service Representatives provide accurate information, direct customer assistance, and administrative support while identifying incremental revenue opportunities.
This customer-facing position supports efficient operations through direct customer interface and administrative duties. Preferred knowledge includes Canadian Customs regulations and FedEx Express and Ground products. Candidates need communication, analytical, problem-solving, and negotiation skills for monitored, changing work environments.
Key Responsibilities: Provide accurate information and assistance to customers
Perform administrative duties supporting efficient operations
Promote continued sales when possible




Generate potential incremental revenue wherever possible
Complete mandatory training and testing thresholds
Requirements: High school diploma or equivalent; college diploma preferred
Excellent interpersonal and verbal communication skills
Good analytical, problem-solving, and negotiation skills
Operate in a PC Windows setting
Lift 70 pounds and maneuver 150-pound packages with equipment
Use customer assistance, administrative, communication, and sales skills to support FedEx operations and customer service.

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📌 FedEx Customer Service Representative (Ontario)
🏢 FedEx
📍 Ontario