Description
Position at Gateway Casinos
Job Type: Part-Time
Wage: $26.58
The Gateway to Your Future
You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.
In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the centre of the action.
We Provide
Full benefits package for full-time employees
Retirement savings plan
Exciting, supportive and fun work workplace
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
Key Responsibilities
Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
Manage employee performance through training, coaching, evaluation and mentoring.
Ensure that proper safety, hygiene, and sanitation practices are followed.
A relationship-builder who encourages open communication and collaboration.
Ensure that quality and standards meet expectations on a day-to-day basis.
Handle complaints, room issues, and conflicts graciously.
Customer service skills that exceed guest expectations.
What You Bring
Minimum two years of experience in the guest services and/or hospitality industry.
Ability to direct and supervise staff.
A relationship-builder who encourages open communication and collaboration.
Time-management savvy and expert multitasker who thrives in the service industry.
Ability to manage issues and empower a team to excel.