Deliver remote customer service from Nova Scotia using inbound call handling, account management systems, and basic technical troubleshooting. Full time schedules vary by site and project.
MCI seeks entry-level Contact Center Representatives for commercial and public sector support. You will handle customer service, technical support, and sales interactions while representing recognizable brands. The position focuses on resolving issues, explaining products, and creating strong customer experiences through effective communication.
Key Responsibilities: Listen to customers, understand needs, and resolve issues
Use systems and technology for account management tasks
Recognize sales opportunities and apply upgrade skills
Explain products and processes to customers
Ensure first-call resolution through effective call handling
Requirements: Be at least 18 years old
High school diploma or equivalent
Excellent written, oral, and organizational communication
Type accurately at 20 or more words per minute
Basic Microsoft Office Suite and Windows knowledge
Build customer service expertise through inbound calls, technical support, account management, and customer-focused issue resolution with MCI.

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📌 Remote Customer Service Representative (Nova Scotia)
🏢 The Sydney Call Centre
📍 Nova Scotia