Guide prospective residents toward the right home as a Leasing and Customer Experience Advisor with UBC Properties Trust, using empathy and communication.
This customer-facing advisor supports housing journeys from initial enquiry through move-in. The work combines personalized consultations, tours, recommendations, leasing administration, relationship building, and customer experience improvement. Success requires curiosity, emotional intelligence, collaboration, initiative, and accountability.
Key Responsibilities: Nurture prospective residents throughout their housing journeys
Deliver consultations, tours, and housing recommendations
Manage enquiries, waitlists, and vacancy pipelines
Process applications, screenings, references, and credit checks




Track leasing metrics and maintain accurate customer records
Requirements: Two to five years of exceptional customer-facing experience
Exceptional written, verbal, and interpersonal communication skills
Ability to build trust with diverse groups
Solid problem-solving and critical-thinking skills
Comfort using Microsoft suite, CRM, Canva, and leasing platforms
Apply your leasing knowledge, customer service strengths, and relationship-building skills to resident experiences at UBC Properties Trust.

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📌 Leasing Customer Experience Advisor (British Columbia)
🏢 eddy
📍 British Columbia