Company Bio North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.
What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.
North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.
We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!
Position Summary Your goal in this position is to perform all clerical activities required for the Registration, Booking and Check-In patients a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. You’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.
On a practical level, you will Register patients in order to collect and document information required for use throughout the Hospital
Chart retrieval and processing for discharged patients
Ongoing updating of patient demographics as required
Collection of payment for appliances and non-insured services
Pre-registration and verification of patient data
Triage telephone calls and inquiries and process them in an appropriate and timely manner
Identify, highlight and prioritize surgical cases including booking of new cases
Direct patients to waiting room area
Notify team attendant of charts ready
Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a time sensitive manner
Retrieve, compile and disseminate material/documents related to Program requirements
Manage confidential information in a sensitive and skilled manner
Liaise with physician offices for weekly signoff and OR packages.
Triage management of urgent surgical cases with the Clinical Coordinator/ resource nurse
Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet and Microsoft Word
Unit supplies, services and repair needs communicated to Coordinator
Communicate with staff, patients, families, internal and external parties
Have accurate data entry and typing skills (minimum 40 w.p.m.)
Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet
Have Medical terminology knowledge required
Support and adhere to Hospital policies and procedures
Perform other duties as required
Qualifications OSSD or equivalent
Working knowledge and experience with Cerner registration and Cerner scheduling
Experience with SBR and SurgiNet preferred
Proficiency in Microsoft Office including; Word, Excel and PowerPoint
Minimum of one year experience in an office environment is an asset
Completion of the Medical Assistant/Medical Terminology course
Knowledge of WTIS and Cancer Care Ontario preferred.
Previous experience as a unit secretary in the perioperative areas an asset
Bilingualism in French/English an asset
What We Offer
Working at NYGH Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Temporary position (3 months) with 8 hour shifts, Day Shifts in the Inpatient/Outpatient & Emergency Department at the General site. We offer a highly competitive total compensation package which may include benefits, pension, vacation pay, or pay in lieu of benefits, when applicable. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca #INDO
Closing Statement At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

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📌 Patient Intake Representative, Inpatient/Outpatient & Emergency, FTT-0196) (Ontario)
🏢 North York General Hospital
📍 Ontario