Apply HVAC troubleshooting and customer service expertise supporting Lifebreath ventilation products for contractors, wholesalers, and internal stakeholders. Occasional customer-site travel is required.
At Zehnder Ventilation North America, this Technical Support / Warranty Representative role supports Zehnder and Lifebreath residential ventilation brands. You will diagnose product issues, interpret technical documentation, process warranty claims, and communicate accurate solutions. The role also supports quality and service objectives through cross-functional collaboration.
Key Responsibilities: Diagnose Lifebreath HRV, ERV, IAQ, and ventilation product issues
Respond to technical inquiries and document customer interactions
Interpret diagrams, manuals, specifications, and control schematics
Process warranty claims and Return Merchandise Authorization requests
Collaborate on root causes, trends, and corrective actions
Requirements: Minimum one year of HVAC, ventilation, or IAQ experience
Robust customer service and technical communication skills
Ability to manage multiple priorities independently
Working knowledge of Lifebreath products and applications
Proficiency with Outlook, Excel, Word, and Teams
Use HVAC knowledge, technical communication, and warranty expertise to resolve Lifebreath issues and support Zehnder customer satisfaction.