Deliver caring front-line support as a Customer Experience Associate at JAM, using phone, email, and in-person communication. This hybrid role includes office days.
JAM seeks a full-time Customer Experience Associate with at least one year of customer service or customer experience experience. You will support players across recreational leagues and programs through clear communication, problem solving, registration assistance, and issue resolution. The mission is helping players feel heard, supported, and excited to keep playing.
Key Responsibilities: Support players by phone, email, and in person
Resolve player issues quickly, thoroughly, fairly, and consistently
Assist registrations and promote JAM leagues and programs
Manage discipline, injuries, rosters,



and game-related issues
Flag recurring issues and share improvement insights
Requirements: At least one year of customer service experience
Confidence handling phone, email, and in-person interactions
Calm, fair approach to complaints and tough conversations
Clear, friendly, professional communication skills
Comfort learning systems and recent tools
Bring customer support, registration, and problem-solving skills to help JAM players feel supported across every league interaction.

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📌 Customer Experience Associate JAM (Ontario)
🏢 JAM
📍 Ontario