Who We Are
Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture
Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and team-oriented. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.

Global One Company
Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.

Position Details
The Insurance Operations Associate is responsible for the oversight of all operations related to insurance, from total loss and credit life claims to insurance deficiency tracking and ancillary products cancellations. This role’s mandate is to guarantee that losses derived from insurance claims are minimized by managing the risk associated with uninsured lease accounts, by conducting favorable negotiations with insurance adjustors, by processing credit life claims on deceased accounts, and by maximizing the amount of dollars claimed as rebate on ancillary products.

Duties and Responsibilities

Process total loss and physical damage claims, providing control and direction to adjustors and other vendors, to ensure the timely progress of files

Process Proof of Loss documentation required to obtain payment from insurance companies, reviewing and interpreting an insurance policy wording and information, including loss.

Keep detailed records of all insurance claims for reporting and reconciliation purposes

Ensure compliance with internal SLAs for total loss claims (reception of POL to return of POL)

Execute/coordinate the processing of credit life insurance claims from inception to closure

Produce the necessary metrics for all Insurance claims (Total Loss / Credit Life)Execute follow-up tasks for insurance-deficient accounts

Process Final Notice emails and letters in order to prepare for repossession assignment

Initial Tracking of lease VINs. Along with HCCA IT, ensure accuracy of data file for 3rd party vendor (use “lease key” to avoid duplicate records)

Coordinate the assignment of accounts for repossession when applicable

Produce performance metrics for outbound calls, SMS and emails

Ensure collections of deficiency balances after insurance payment

Charge off applicable balances and update credit bureaus

Coordinate ancillary insurance cancellations/rebates with 3rd party vendors

Lead the future effort to insource the operations for ancillary insurance cancellation/rebates

Respond to customer email inquires

Work on disability claims, legal documents for cashed cheque between customer and insurance adjusters

Approve insurance cheques & refunds

Maintain updated documentation on Insurance Procedures

Work Experience

3+ years experience with auto insurance claims

Preferably has worked for an insurance company as a back-office claims adjustor

Education

High school diploma required

College education a plus

Knowledge, Skills & Abilities

Must be bilingual in English and French

Subject matter expert on auto insurance operations

Proficient (intermediate to advanced level) in the use of Excel as an analytical tool is required

Requires little supervision to execute all responsibilities, including multitasking, in order to deliver on time and with the required level of detail and accuracy

Can deliver exceptional customer experience through engagement and a positive attitude

Able to manage conflict and build strong relationships with all team members alike

Capable of managing customer interactions to handle inquires/conflicts/complaints in the most effective manner

Able to prioritize responsibilities to manage all tasks in an efficient way which prevents them from becoming urgent

Capable to work through situations that have no defined process and find a proper solution that satisfies the requirements

Able to transfer knowledge in an easy and effective way, allowing team members to understand what is expected from them and how they can continue growing

Has the ability to build bridges across the different teams in the company, paving the way for a two-way collaboration

Demonstrates a strong commitment to developing and applying a high level of emotional intelligence

[Location Update] Effective June 2027, Hyundai Capital Canada’s head office will be relocated from downtown Toronto to the Airport Corporate Centre in Mississauga.

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.

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📌 Insurance Operations Associate (Bilingual - English & French) (Ontario)
🏢 Hyundai Capital Canada
📍 Ontario