Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role is a front-line management position which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and/ or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency.

ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.

Case Management Team Supervision:

Responsible for the overall daily operation and management of the Case Management Team

Participate and support team in case conferences with partner agencies

Responsible for the data base and networking with other service providers for consistent reporting functions

Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards

Lead weekly case management meetings with team

Review individual case workers/resource workers case notes, when required

Regularly review and recommend, if necessary, revisions to operational policies and procedures

Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider

Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution

Provide case management for clients by maintaining a caseload, keeping appropriate and complete records on all contacts and sessions as required by policies and procedures.

Provide individual sessions, and interventions, as needed, to help obtain housing and/or positive health outcomes, including but not limited to short-term crisis intervention, ongoing case management, training and education, and community development and networking.

Conduct intake and risk assessments





Identify service issues/gaps/needs and bring to the attention of the Leadership team

Develop and implement case management of assigned clients; assist clients in establishing goals, monitor progress, and prepare discharge plan

Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required

Contact social services other agencies whenever necessary to provide client referrals

Engage in the development of inter-personal relationships that promote dignity and respect

Provide programming updates to manager of residential services

Document and report program stats on a monthly or as needed basis

Engage verbally and through email with outside agencies regarding client needs

Assist with statistical reports and other documents for DHQ/THQ/funders

Maintain accurate, comprehensive, legible, and current client file records

Prepare and/or input appropriate forms, monthly statistical recording, and reporting

Shelter Supervision:

Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures

Schedule, conduct and document regular supervision meetings

Conduct Performance Reviews quarterly and Evaluations annually using PEAC process

Ensure staff work within all Health and Safety practices/protocols

Attend and actively participate in Case Management and Chair Team meetings

Provide back-up support to shelter and management positions and their functions as required

Complete shift schedules in accordance with current policies and legislation

Supervise and support Frontline Workers in providing clients with appropriate support, including system navigation, referrals and basic need provision

Ensure clients receive proper Customer Service while relating to the shelter staff

Read daily the logbooks and arrange necessary follow-up

Read and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each client

Assist with monitoring the Service Restrictions imposed on clients

Ensure the shelter is kept in a clean and organized/orderly fashion

Prepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submitted





Review client incident report created by FLW and review camera footage and follow up on incident report regarding next steps for the client and possible training of employee

On call duties for residential issues as scheduled

Monitor and maintain the Frontline Worker relief pool

Ensure up to date Frontline Worker staff contact information is updated in UltiPro

Ensure that all employee and client files and information is kept under lock and key and held in the strictest confidentiality

Gather and submit statistical information on a monthly basis

Compile and submit the monthly reports, as needed

Provide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properly

Assist in ensuring the shelter complies and meets the standards for Quality Assurance & Accreditation

Attend Committee and Agency meetings as directed by the Director

Participate in the Policy Review Committee

Conduct tours of building for groups or individuals as requested

Assist the Director with the creation of the budget

Team Management:

Conduct Performance Review and Evaluation annually using PEAC process

Assist with staff training in accordance with facility policy, as requested

Document supervision meetings with case workers or other team members ensuring they are accurate and up to date

Complete shift schedules in accordance with current policies and legislation

Supervise the student placement when placed within the shelter and assist with the development of student plans with the Director; ensuring the criteria of the educational program is met

Run/assist with the full cycle recruitment of team members including orientation

Monitor and notify the Director of staff training needs in accordance to policies

Communicate continually and effectively with team members and is an active and cooperative team member

Participate at case management meetings, in-house training and in ongoing development of relevant skills/knowledge

Other Duties:

Ensure all contact with donors, staff, volunteers, and the general public are courteous and professional.

Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of guests and programs when necessary.

Adhere to standards consistent with the values and philosophy of The Salvation Army.

Practice The Salvation Army professional code of ethics and communicates and cooperates with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times.

Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:
Internal: Corps Officers, MU

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📌 Social Services Manager I - NU (Saskatchewan)
🏢 The Salvation Army in Canada
📍 Saskatchewan