Represent PERGOLUX across email, phone, and chat while managing orders and providing first-level technical troubleshooting support.
As a Customer Support Specialist, you will serve as PERGOLUX’s primary brand ambassador for customer inquiries and issue resolution. The role combines order management, technical support, and cross-functional communication. You will use Zendesk, Shopify, scripts, and FAQs while maintaining accurate customer records and escalations.
Key Responsibilities: Resolve inquiries across phone, chat, and email
Modify, cancel, track, and manage customer orders
Coordinate delivery delays with logistics and warehouses
Provide first-level technical support using scripts
Gather feedback and encourage positive brand reviews
Requirements: 0–2 years in customer service or e-commerce
Excellent written and verbal communication skills
Empathetic, customer-first approach to service
Ability to multitask across multiple communication channels
Adaptability with Zendesk, Shopify, and order tools
Support PERGOLUX customers through thoughtful communication, accurate order handling, and accurate technical issue escalation.

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📌 PERGOLUX Customer Support Specialist (British Columbia)
🏢 Pergolux
📍 British Columbia