Are you looking for a great opportunity to build your career? Are you a candidate that is passionate, self-motivated, patient and has a positive attitude, and looking to lead a team? The Team Leader will organize opportunities for individuals to live in the community, in a situation that promotes the Client's development as a physically and mentally healthy person. If yes, take a look at the opportunity below.

About Us
The DDRC is a non-profit, registered, charitable organization that began in 1952. We offer programs and resources for children and adults with developmental disabilities, their friends and family, and other members of the community. The DDRC employee's role model the DDRC mission - "DDRC promotes awareness and supports communities to include persons with developmental disabilities, thereby strengthening communities for all citizens." If you believe in the DDRC's mission and values, we would welcome you to our team.

What The Role Provides You
The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive advantages, and a culture that supports work/life balance. We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, benefit plan, Health Spending Account (HSA), Employee and Family Assistance Program (EFAP), Employee Referral Program, WCB, vacation days, free parking, mileage where applicable, statutory holidays, and Agency complimentary hours off per year.

Key Responsibilities

Responsible for oversight of ongoing placement and care of Clients choosing an integrated living arrangement

Collaborate with HR on recruitment, selection and orientation of new Integrated Living Practitioners (ILPs) and ONR applicants

Facilitate and monitor contractual agreement between individual Clients and the Integrated Living Practitioner/Guardian/Families

Initiate monthly conversations with new clients, networks, and new ILPs who have been with the agency for less than one year

Consult with ILPs and ONR providers during crisis situations that impact themselves, the Client and/or their family

Liaise and maintain contact with families and guardians at least quarterly; discuss pertinent matters, required documentation, service and any concerns

Responsible for the application process and associated meetings with prospective ILS clients





Monitor Client ILP and ONR assigned caseload files regularly for compliance with policies and Creating Excellence Together (CET) standards; ensure audits, visits, and reviews are completed in a timely manner

Facilitate the planning, development and implementation of client goals; coordinating and participating in individual planning meetings; coordinate communications with other service agencies to ensure individual outcomes are met; monitors, documents and reports progress toward meeting outcomes; ensures required supports are in place to meet outcomes

Alerts the Manager or designate, to any serious concerns

Ensure appropriate and timely incident reporting occurs and ensure recommendations are implemented

Provide assistance to clients with medical, psychological, and physical appointments; providing medical history support for independent clients

Support clients, parents and guardians by researching information on available services from agencies such as OPG, AISH, and Calgary Housing

Educate ILPs, ONR providers, networks and clients regarding DDRC's Policies and CET standards

Monitor training of ILP and ONR providers

Report to the Manager of HBS any outstanding training or individuals who do not respond to requests to participate in mandatory training

Ensure Client files and DDRC records are created and maintained in accordance with DDRC protocols, provincial requirements, funding, and accreditation standards, policies and procedures

Prepare and maintain program documentation according to established standards and requirements; includes but not limited to:

Caseload summaries for both Clients and ILPs

Individual Support Summaries

Individual Funding Proposals and reviews

Change forms

Actively participate as a member of DDRC Review Team as directed by the Manager, HBS

Prepare required and assigned necessary correspondence for Manager, HBS review

Assist in the development of proposals, standards and methods to improve the quality of services for Clients and/or ILPs in the ILS program

Perform all other duties assigned by the Manager,



HBS or designate

Takes accountability to ensure all mandatory certifications and training are kept current

Attends all mandatory agency required training sessions

Completes all required Performance Management documentation; attend scheduled reviews with Manager

Represents the ILS team at public meetings as required and serve on related committees in the community

What You Bring To The Role

Post-Secondary diploma in Social Work, Human Services, or an acceptable combination of education and experience

Minimum of three (3) years leadership experience within a fast-paced environment

Experience with building solid positive relationships

Experience working with adults with developmental disabilities, including PBS supports

Knowledge of community resources for mental health and addiction issues

Experience in crisis management, conflict resolution and mediation

Experience

Strong critical thinking, excellent organization and administrative skills

Strong Leadership, Relationship Building and Conflict Resolution Skills

Customer Service and Time Management are a must

Demonstrated proficiency in MS Office, with particular emphasis on Microsoft Excel, Word and PowerPoint

Knowledge of and understanding of applicable federal and provincial legislation as well as professional standards

Creating Excellence Together (CET) Accreditation experience within the disability sector, an asset

Personal Qualities

Demonstrated values consistent with the DDRC mission

Commitment to team unity and accountability

Desire for continuous professional development and learning

Demonstrates flexibility, objectivity, creativity, and initiative

Handles situations with assertiveness, tact, diplomacy and a positive professional attitude

Working Conditions

Travel to all quadrants and communities within Calgary City Limits year round

Provide proof of business commercial automobile liability coverage with a minimum of 2 million liability

Working independently within both the client home and in the community

Ddrc Values

We value diversity;

We believe individuals have a right to explore and fulfill their potentials;

We recognize the need for accountability and responsibility; and

We foster an environment of respect, acceptance, accessibility, and interdependence.

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📌 Team Leader, Home Based Services (Alberta)
🏢 DDRC
📍 Alberta