Customer operations expertise meets proactive order management at Diageo’s Dunwin location, supporting product flow, customer service, and supply coordination.
This fixed term Customer Operations Analyst role supports customer availability across Diageo’s beverage alcohol business. You will manage orders, use ATP functionality and reporting tools, and communicate with Customers, Commercial Sales, Finance, Supply Planning, Logistics, Brand, and Innovation teams. The role focuses on minimizing customer out-of-stocks through strong order management and engagement.
Key Responsibilities: Prioritize high volume requests according to business needs and timing
Manage order processes, ATP functionality, and reporting tools
Ensure consistent product delivery from Diageo warehouses




Communicate issues affecting order entry and logistics
Support product launches, discontinuations, and team onboarding
Requirements: Two or more years in customer service, planning, or logistics
Experience in beverage alcohol or fast-paced CPG environments
Degree or equivalent experience in supply chain or business
Order management systems experience, preferably SAP, and MS Office
Solid communication, analytical, relationship-building, and problem-solving skills
Apply customer operations, order management, and supply coordination expertise to support Diageo customers from Dunwin.

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📌 Customer Operations Analyst Dunwin (Ontario)
🏢 Diageo Brazil
📍 Ontario