Support IBM TRIRIGA applications through bilingual help desk expertise and functional testing for the ECIS project team. Work in English and French.
As a Senior Application Support Specialist, you will support Education Capital Information System end users and the ECIS TRIRIGA team. The work combines help desk operations, testing, documentation, stakeholder communication, and change management. You will contribute to defect fixes, change requests, and application subject matter expertise.
Key Responsibilities: Support ECIS end users through email, tickets, and phone calls
Manage and report Help Desk tickets
Escalate tier two and tier three support issues
Conduct quality assurance and regression testing
Build core help desk knowledge base content
Requirements: Experience with IBM TRIRIGA or related IWMS systems
Experience providing help desk support for IT applications
Functional testing experience, including defect retesting
Working proficiency in French, including reading, writing, and oral interaction
Experience with Software Development Life Cycle processes
Bring TRIRIGA support, bilingual communication, and functional testing experience to the ECIS application support team.