ABOUT NEWREST:
Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/

This is a temporary position to replace an employee on maternity leave. The successful candidate will assume the responsibilities of the Customer Service Manager for the duration of the leave and ensure the continuity of operations and customer service activities.

Responsibilities:
TECHNICAL DATA SHEETS

Create missing technical data sheets

Review and correct existing technicalsheets

Create new items in the system

Print technical manuals for eachdepartment before the launch of a current cycle

Create and monitor cycle rotationtables by airline

Create “plating guides” and “menus”documents for each airline and each cycle

Create boarding bills and/or ratiotables

QDS(Quality Department System)

Respond to customer complaints andfollow up on corrective actions internally

Log customer complaints into Newrestinternal Quality Management System (QMS)

COSTINGS/ PRICING / BILLING

Costing: Calculate meal costs and setsales prices for client offers

Monitor and update client price lists

Communicate internally all priceupdates to be applied in Winflight

Create flight templates in WF Flights





Verify prices on the first flights ofeach cycle

COMMERCIALREPRESENTATION

Respond to customer requests andcoordinate actions with department heads; ensure proper implementation

Receive customers and present newmenus in collaboration with the kitchen (presentations)

Act as the local representative forclients and manage day-to-day relationships at the station

Welcome clients during visits andtastings to audit service quality (Chef Tables)

As a Customer Service Manager you are the main interface between airline customers and internal teams.

You will ensure that all operational information (flight schedules,manuals, menu changes, and any other instructions) is communicated to all keypersonnel. You will ensure that instructions are clearly understood,implemented, and followed.

You will closely monitor compliance with service delivery standards(flight checks, Chef Tables, etc.).You will ensure accurate billing and that all items are invoiced at the correctprices.

You will maintain excellent relationships with stakeholders to buildstrong and long-term operational and commercial partnerships.

You will ensure fluid and centralized communication between clients andinternal operations.

You will monitor crew feedback and provide appropriate responses within24 hours.You will follow up on corrective actions to ensure proper closure.

You will contribute to business development by building relations withnew clients and supporting contract negotiations.

You will ensure the airline quality dashboard is properly maintained

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📌 Customer Service Manager (Ontario)
🏢 Newrest
📍 Ontario