Lead bilingual claims operations in a hybrid Toronto or Montréal position, using coaching and performance management to improve customer support. Securian Canada offers a permanent full time prospect.
As Manager, Claims Contact Centre Operations, you will lead the team and support timely, accurate claim intake. The work includes operational reporting, escalation handling, quality assurance, training, and continuous process improvement. You will represent Claims Operations with internal and external partners while supporting the end-to-end customer claims experience.
Key Responsibilities: Lead and coach Claims Contact Centre team members
Monitor performance and tailor individual coaching
Handle claims customer service escalations
Optimize staffing, schedules,



and off-phone activities
Produce operational, quality, and customer experience reports
Requirements: Post-secondary diploma, degree, or equivalent work experience
Minimum two years managing teams
Excellent English and French communication skills
Understanding of claims contact centre operations
Strong planning, organization, and time management skills
Apply bilingual leadership, claims expertise, and performance coaching to strengthen customer outcomes at Securian Canada.

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📌 Bilingual Claims Contact Centre Manager (Ontario)
🏢 Securian Canada
📍 Ontario