Level Ground was founded in 1997 with a focus on fair trade and a passion for specialty coffee. We believe great, fair trade, organic coffee should be accessible to everyone. We started roasting coffee after-hours with a borrowed roaster in batches of 4lb coffee in Victoria, BC. Our first farmer partnership was with a co-op in Colombia and since then, we have worked with over 5,000 farmers across seven countries. We source high quality beans from organic and fair trade small-scale farmers. At Level Ground, we love the planet every day. Our patented roasting tech radically reduces emissions and we use 13 streams of recycling and composting, keeping us landfill free for over 20 years!

Job Overview
Level Ground’s business development team supports a co-operative, communicative, forward-thinking environment where hard work, care and continuous improvement are valued.

The Administrative Services Manager oversees Level Ground’s recurring administrative, employee, customer-account and payables processes, and supervises a small administrative support team. The role keeps day-to-day business administration accurate, organized and running smoothly, and ensures employees, customers and external partners receive clear and timely support.

What you will be doing
Customer & Sales Administration
Produce customer statements and maintain pricing schedules and customer information

Review credit holds and support timely resolution of customer account questions

Maintain recurring sales and BNQ reporting,



and calculate influencer and sales commissions

Support the onboarding of recent Level Ground customers

Payables & Program Administration
Administer corporate credit cards

Coordinate grant payment tracking

HR Administration
Coordinate employee onboarding, departures, benefits, records and system access

Ensure employees receive explicit information and timely support

Communicate any team-wide HR updates

Corporate & Organizational Administration
Maintain corporate records, procedures, calendars and documentation

Track recurring administrative and compliance deadlines

Coordinate communication with benefits providers and other external partners, and support company-wide administrative systems

Team Leadership
Supervise three direct reports, providing day-to-day guidance and support

Set priorities, monitor workload and performance, and support professional development

Foster a collaborative, service-focused team environment

What we offer
$72,000-78,000/year starting salary

Comprehensive health and dental benefits plan

Group RRSP plan

Green transportation subsidy

Product discounts

Work Conditions
Full-time, permanent opportunity - 37.5 hours per week

In-Office Position – Office located in Central Saanich

We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

We are committed to creating a more equitable, inclusive and diverse company.

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📌 Administrative Services Manager (British Columbia)
🏢 Engaged HR
📍 British Columbia