Optimize field service schedules through analytical planning, customer communication, and skilled technician coordination within TMC’s employeneurship model.
As a Field Services Planner, you will prioritize backlog interventions and assign work orders across the next three months. You will balance customer requirements, service-level agreements, materials, certified Field Service Representative availability, and operational efficiency. The position also supports work order accuracy, intervention execution, and continuous improvement.
Key Responsibilities: Prioritize interventions by customer type, contracts, availability, and resources
Schedule work orders while minimizing travel, idle time, and overtime
Confirm intervention details and communicate constraints proactively
Monitor execution and reschedule or cancel interventions when required
Maintain work order data and support planning improvement meetings
Requirements: Associate degree or equivalent experience with one to two years
Expertise in Microsoft Office applications
Excellent analytical skills and proactive self-management
Solid communication, public speaking, and interpersonal skills
Basic technical knowledge of Schneider products
Apply analytical scheduling, customer care, and work order management skills to field services planning at TMC.