Support claims customers and operators from Couche-Tard/Circle K’s Laval distribution center, using telephone service and administrative coordination. This permanent full-time position works on site.
Reporting to the Claims Manager, the Claims Customer Service Agent handles bodily injury, property damage, third-party property, and car fleet claims. You will coordinate files, follow established protocols, and communicate with operations, clients, insurers, and claims adjusters. Solid customer service, organization, and Office suite skills are central to the work.
Key Responsibilities: Act as contact for operators and customers regarding insurance claims
Coordinate claim files, including billing and reimbursements
Follow up with operations, clients, insurers, and claims adjusters




Handle telephone complaints related to customer service claims
Answer calls and emails and support Insurance and Claims administration
Requirements: DEC in secretarial or administration studies
At least one year of relevant telephone customer service experience
Administrative support experience considered an asset
Excellent command of the Office suite
Advanced spoken and written French and English required
Apply customer service, negotiation, and claims coordination skills as a bilingual Agent supporting Couche-Tard/Circle K.

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📌 Claims Customer Service Agent (Quebec City)
🏢 Couche Tard
📍 Quebec City