Use customer service and sales expertise at 21st Century Bearings in Mississauga, supporting customers through phone, email, and chat.
This Customer Relations Specialist serves customers, prospects, and existing accounts for a bearings and linear motion distributor. The work includes product recommendations, quoting, upselling, complaint resolution, and follow-up. Robust communication, organization, and analytical skills support accurate customer solutions and sales reporting.
Key Responsibilities: Assist customers with inquiries, orders, and concerns
Provide product information and recommendations
Create quotes with the customer service team
Upsell products and services to maximize sales opportunities
Resolve complaints and maintain customer records
Requirements: Five years of customer relations or related experience
Fluent English; multilingual skills are an asset
Excellent computer and Microsoft Office skills
Accurate data entry and professional phone etiquette
Strong analytical, mathematical, organizational, and time management skills
Bring proven customer service, sales, communication, and analytical capabilities to 21st Century Bearings’ customer relations team.