Guide home service businesses through Jobber onboarding using customer service, product expertise, and AI-assisted workflows in a weekday schedule.
As a Customer Onboarding Specialist, you will manage a portfolio of recent customers through activation during their first 90 days. You will consult on Jobber features, workflows, integrations, and digital payments while building trusted relationships. The role supports structured milestones and scalable customer engagement.
Key Responsibilities: Guide customers from kickoff through activation milestones
Explain Jobber features, workflows, and integrations
Recommend tailored solutions for business needs
Use AI-assisted workflows for preparation and follow-ups
Collaborate with Sales, Customer Success, and R&D;
Requirements: Customer service experience in high-touch settings
Experience onboarding customers to complex products
Comfort with playbooks, milestones, and metrics
Experience using modern CRM and scheduling tools
Hands-on comfort using AI tools daily
Apply customer service, product consulting, and relationship-building skills to help Jobber customers achieve successful onboarding.

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📌 Customer Onboarding Specialist SaaS (Alberta)
🏢 Jobber
📍 Alberta