Coordinate freight movement and customer updates with Bison Transport as a Customer Service Assistant during standard business hours. Apply accuracy and communication daily.
The Customer Service Assistant supports a regional team coordinating freight and truck movement. You will enter orders, update shipment statuses, secure appointments, and handle customer inquiries. The role requires learning computer systems, industry terminology, Bison’s network, and North American geography.
Key Responsibilities: Enter complete orders for assigned regional dispatch
Update customers on shipment status and distribute reports
Secure and update shipping and delivery appointments
Build shipper and consignee relationships for scheduling
Handle customer inquiries pleasantly and efficiently
Requirements: Prior transportation or logistics experience is an asset
Solid analytical and critical thinking skills
Proven communication and time-management skills
Accurate data collection and order entry abilities
Flexibility for future modified shift scheduling
Bring customer service, freight coordination, appointment scheduling, and detail-focused order entry to Bison Transport’s regional operations.

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📌 Transportation Customer Service Assistant (Ontario)
🏢 Bison Transport
📍 Ontario