Serve Pharmacare customers by telephone with careful listening and qualified communication in a high-volume contact center. Flexible onsite, hybrid, or remote arrangements are available.
Medavie is hiring a casual Customer Service Representative for a three-month term beginning in late January 2027. You will support customers with program eligibility and general inquiries while pursuing first-call resolution. The work requires attention to detail, accurate documentation, and consistent customer service.
Key Responsibilities: Handle high volumes of incoming telephone calls
Assess customer needs and address issues promptly
Resolve challenging situations and pursue first-call resolution
Respond to eligibility and general program inquiries
Follow privacy, health department, and program policies
Requirements: High school diploma required
Strong listening and verbal communication skills
Excellent written communication and attention to detail
PC software navigation and robust keyboarding skills
Reliability Status Clearance, Enhanced Level B, required
Use accurate communication, focused listening, and keyboarding skills to support Pharmacare customers and provincial programs at Medavie.

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📌 Pharmacare Customer Service Representative (Nova Scotia)
🏢 Medaviehs
📍 Nova Scotia