Lead guest services at Gateway Casinos as a part-time supervisor, using hospitality expertise and attentive service to support visitors throughout their stay.
As Guest Services Supervisor, you will oversee representatives serving as guests’ main point of contact. The position requires hospitality experience, staff supervision, relationship-building, and robust customer service. You will help maintain warm, consistent attention while managing daily service standards.
Key Responsibilities: Mentor and guide guest services representatives
Train, coach, evaluate, and mentor employees
Maintain safety, hygiene, and sanitation practices
Handle complaints, room issues, and conflicts graciously
Ensure quality and standards meet daily expectations
Requirements: Minimum two years’ guest services or hospitality experience
Ability to direct and supervise staff
Ability to encourage communication and collaboration
Strong time-management and multitasking abilities
Ability to manage issues and empower teams
Bring hospitality leadership, guest care, and service standards expertise to Gateway Casinos as a part-time Guest Services Supervisor.

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📌 Guest Services Team Supervisor (Ontario)
🏢 Gateway Casinos & Entertainment
📍 Ontario