Use fluent English and French communication in Mississauga’s hybrid financial services collections role, supporting customers by phone and email.
As a Bilingual Collections Representative, you will manage customer conversations about overdue balances and payment arrangements. This 12-month contract follows Monday-to-Friday hours, with two weekly onsite days. You will handle follow-ups, document interactions, and work across internal systems while meeting performance expectations.
Key Responsibilities: Manage account portfolios through system-generated follow-ups and daily emails
Make outbound collection calls in English and French
Handle inbound customer inquiries professionally
Negotiate payment arrangements for overdue balances
Document interactions across multiple internal systems
Requirements: At least one year of customer service experience
Fluent spoken and written French and English
Comfort with high-volume outbound collection calls
Robust communication skills for sensitive conversations
Computer skills using Word, PDF tools, and multiple systems
Bring bilingual communication, customer service, and collections skills to this hybrid Mississauga contract supporting financial services customers.