25 Oct
|
Ettex
|
Quebec City
Ettex
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Customer Success Lead
SuccessRemoteFull-time
About The Role
Help teams get the most out of Ettex from onboarding to expansion and build our success function.
What you’ll do
Own onboarding and success for key accounts
Build playbooks, resources and processes
Partner with sales and product on feedbackDrive retention and expansion
Hire and grow the success team over time
What we’re looking for
4+ years in customer success or account management
Experience with SaaS and technical products
Excellent communication and empathy
Data-driven and process-oriented
Comfortable building a function from scratch
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📌 Customer Success Lead (Quebec City)
🏢 Ettex
📍 Quebec City