Master complex customer service and front office workflows as a Collision Experience Specialist at Craftsman Collision. Support scheduling, documentation, and repair coordination.
This specialist role advances the customer experience career path beyond the Advisor position. You will apply The Craftsman Way across front office operations, while managing escalated concerns, insurance situations, and repair communications. Reporting to the Shop Manager, you will coordinate customer needs throughout each repair process.
Key Responsibilities: Manage complex files and escalated customer service concerns
Schedule estimates, repairs, and transportation requirements
Own vehicle drop off and delivery processes
Monitor workflow, documentation, parts, and corrective actions




Mentor Collision Experience Advisors and relay customer priorities
Requirements: Minimum one year in collision or automotive customer service
Understanding of front office workflows and The Craftsman Way
Ability to handle complex customer and insurance situations
Solid organizational, problem solving, and interpersonal skills
High school diploma required; post secondary education an asset
Bring collision customer service, workflow coordination, and front office expertise to Craftsman Collision’s customer experience standards.

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📌 Collision Customer Experience Specialist (British Columbia)
🏢 Craftsman Collision (1981
📍 British Columbia