25 Oct
|
Beacon Holdings
|
Toronto
25 Oct
Beacon Holdings
Toronto
Support Membee customers through live chat and tickets while improving AI-assisted service for membership software users. This is a remote, one-year contract. As an earlier-career Product Support Specialist, you will support membership, events, finance, CRM, and website tools.
You will write help content, build in-product guidance, improve Buzz, and share customer insights with product and engineering. Answer live chats and support tickets thoroughly Write help content and build in-product guidance Review Buzz answers and address support gaps Two or more years supporting SMB or enterprise SaaS Clear, structured writing for articles and reports Robust root-cause thinking about customer problems Comfort with AI tools and improving customer outcomes Bring customer support, structured writing, and AI curiosity to improve Membee’s SaaS experience for lean organizations. #
📌 AI-Enabled SaaS Support Specialist (Toronto)
🏢 Beacon Holdings
📍 Toronto