Support women transitioning into stable housing through trauma-informed care, crisis de-escalation, and compassionate evening support at YW Calgary. Work full time weekday shifts from 3:00 p.m. to 11:00 p.m.
As a Program Support Worker, you will provide operational and emotional support within an interdisciplinary team. You will build professional relationships, respond to crises, connect clients with services, and support housing transitions. Accurate documentation, advocacy, and safety planning are central to this work.
Key Responsibilities: Create inclusive environments respecting identities, cultures, and lived experiences
Build trusting relationships through consistent, trauma-informed presence
Support emotional distress, conflict, and crisis de-escalation
Connect clients with services, referrals, advocacy,



and basic needs
Document incidents, shift notes, case notes, and program data
Requirements: Post-secondary education in Human Services, Social Work, or equivalent
One to two years’ shelter-setting experience
Training in trauma-informed care, violence, and crisis intervention preferred
Experience supporting women facing intersecting barriers
Microsoft Office, data systems, reporting, and record-keeping proficiency
Bring trauma-informed support, crisis response, documentation, and housing transition skills to women’s programs at YW Calgary.

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📌 Trauma-Informed Housing Support Worker (Alberta)
🏢 YWCA Calgary
📍 Alberta