Support customers in English and French as a Bilingual Customer Service Representative with Essity, handling orders, enquiries, and complaints. The ideal candidate could live near Oakville, Canada.
Essity seeks an experienced representative to provide timely support for customers and sales teams. You will answer product availability, pricing, delivery, and order-status questions while supporting accurate order processing. The work includes collaboration across production, warehouse, transport, and distribution.
Key Responsibilities: Interact with customers by telephone, fax, email, and other media
Process sales and invoices accurately and on time
Resolve customer complaints and order discrepancies
Answer availability, pricing, delivery,



and order-status enquiries
Collaborate internally to confirm orders and resolve complaints
Requirements: Minimum three years in a customer service role
Fluent verbal and written English and French
Attentive and responsive communication approach
Ability to work effectively within a team
PC, Microsoft Office, Microsoft Teams, Excel, and SAP experience
Bring bilingual communication, customer service, order processing, and SAP experience to Essity’s Oakville-focused customer support team.

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📌 Bilingual Customer Service Representative (Ontario)
🏢 Essity
📍 Ontario