About the Role

Lacoste Animal Hospital is seeking a versatile and compassionate Animal Care Attendant who can seamlessly transition into front desk reception coverage as needed. This dual-role position is critical to maintaining a smooth, welcoming, and highly efficient veterinary clinic environment. The ideal candidate already possesses a strong foundational knowledge of veterinary hospital operations, is comfortable handling animals safely, and can confidently manage client communications and scheduling.

Core Responsibilities

Animal Care & Clinical Support

- Provide daily care for boarding and hospitalized patients, including feeding, walking, and monitoring patient well-being.
- Safely and effectively restrain cats and dogs during physical examinations, blood draws, catheter placements, and other clinical procedures.
- Maintain the highest standards of cleanliness and infection control throughout the hospital, including surgical suites, kennels, examination rooms, and the reception area.
- Assist veterinary staff with setting up equipment, processing lab samples, and preparing medications for dispensing.
- Sterilize surgical instruments and ensure clinical supplies are adequately stocked.

Reception & Client Communications

- Provide front desk coverage during designated shifts or staff absences, welcoming clients and their pets with a warm, professional demeanor.




- Manage high-volume incoming phone calls and client outreach using Weave, addressing inquiries and triaging medical concerns effectively.
- Utilize ezyVet practice management software to schedule appointments, update patient medical records, and attach clinical notes.
- Process client invoices, accept payments via Moneris point-of-sale terminals, and perform end-of-shift reconciliation.
- Educate clients on basic preventative care, dietary products, and post-operative instructions as directed by the veterinarian.

Qualifications & Requirements

- Experience: Minimum of 1–2 years of experience working in a veterinary clinic environment (mandatory).
- Technical Skills: Proficiency with veterinary practice management software; direct experience with ezyVet and Weave is a significant asset.
- Animal Handling: Proven ability to safely restrain and handle animals of various temperaments, sizes, and stress levels.
- Communication: Exceptional verbal and written communication skills with a customer-service-oriented approach to client interactions.
- Physical Demands: Ability to lift up to 40 lbs, stand for extended periods, and handle the physical demands of a busy veterinary practice.
- Adaptability: A proactive, flexible team player who can pivot quickly between animal husbandry tasks and administrative front-desk duties.

Pay: $19.00-$21.00 per hour

Perks

- On-site parking

Work Location: In person

📌 Animal Care Attendant (Brampton)
🏢 Sheria Veterinary Medicine Professional
📍 Brampton