Shape ArcGIS solutions through user-centered service design across Geospatial Ontario projects, with work from home or Peterborough and Toronto locations supported.
This Service Designer role supports three GIS initiatives involving LIO data maintenance, warehouse access, and data modelling standards. You will lead concurrent designs, analyze requirements, and recommend integrated service delivery solutions. The work may also extend to GIS Delivery Platform and ArcGIS Portal projects.
Key Responsibilities: Map current multidisciplinary service designs from user-centered perspectives
Lead concurrent service design projects and improvement activities
Recommend cost-effective solutions supporting OPS business needs
Plan prototypes, testing, implementation, and post-implementation reviews
Present service design recommendations to senior executives and committees
Requirements: Five or more years of Service Designer experience
Experience designing Esri-based geospatial solutions and ArcGIS platforms
Experience with spatial and non-spatial databases
Knowledge of user research, journey mapping, prototyping, and service blueprinting
Strong communication, negotiation, and public sector IT experience
Bring ArcGIS expertise, service design leadership, and user-centered analysis to Geospatial Ontario’s evolving GIS solutions.