JOB OVERVIEW
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments, responding to alerts, performing initial troubleshooting, and escalating complex issues to senior technical teams when required.

The successful candidate will help ensure the availability, performance, and reliability of customer infrastructure while delivering exceptional service and maintaining accurate documentation. Responsibilities align with NOC functions such as monitoring customer environments, alert management, incident response, customer onboarding support, network documentation, and coordination with technical teams.

KEY RESPONSIBILITIES

Monitoring and Alert Management

Monitor customer networks, servers, cloud services, security devices, and applications.

Respond to system-generated alerts from monitoring platforms.

Investigate and validate alerts to determine business impact.

Identify potential issues before they become service-affecting incidents.

Escalate unresolved or critical issues according to established procedures.

Incident Response

Respond to infrastructure outages, performance degradations, and service disruptions.

Perform initial troubleshooting and diagnostics.

Create, update, and manage incident tickets.

Document troubleshooting activities and resolution steps.

Coordinate with internal technical teams to restore services.

Network Operations

Monitor WAN, LAN, wireless, VPN, and internet connectivity services.





Verify operational status of routers, switches, firewalls, and wireless controllers.

Support routine maintenance windows and change activities.

Assist with network device onboarding and monitoring configuration.

Customer Support

Communicate with customers regarding incidents and service interruptions.

Provide timely updates on ticket status and resolution progress.

Maintain a qualified and customer-focused approach in all interactions.

Support customer onboarding activities and operational readiness tasks.

Documentation

Maintain accurate incident records and operational notes.

Update network documentation, asset information, and topology diagrams.

Create and maintain knowledge base articles and standard operating procedures.

Ensure all work performed is properly documented within ticketing systems.

Continuous Improvement

Identify recurring issues and recommend improvements.

Assist with monitoring platform optimization.

Participate in team training and knowledge-sharing initiatives.

Support operational reporting and service improvement programs.

Additional responsibilities as assigned.

QUALIFICATIONS
EDUCATION & EXPERIENCE

Diploma or Certificate in Information Technology,



Computer Systems Technology, Network Administration, or a related discipline.

1-2 years of experience in IT support, MSP, Network Administration or NOC environments.

Experience with LogicMonitor

PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)

CompTIA Network+

Cisco CCNA

Palo Alto PCSNA

FortiNet NSE

KNOWLEDGE, SKILLS & ABILITIES

Basic understanding of:

TCP/IP networking

Routing and switching fundamentals

DNS and DHCP

VPN technologies

Microsoft Windows operating systems

Microsoft 365

Firewalls and network security concepts

Cloud technologies such as Microsoft Azure

IT service management processes

Core Competencies

Strong troubleshooting and analytical skills

Excellent customer service skills

Effective verbal and written communication

Ability to follow documented procedures

Strong attention to detail

Ability to prioritize and manage multiple tasks

Team-oriented mindset

Willingness to learn and develop technical skills

WORKING CONDITIONS

Must be able to obtain and maintain a clear criminal record check

Physically able to perform all listed job duties

Work performed primarily in an office environment

Manual dexterity required to use desktop computer and telephone

On Call/Shiftwork as required to provide after-hour client support

Participation in a 24x7 shift rotation.

Evening, weekend, and holiday coverage may be required.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

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📌 NOC Analyst (Manitoba)
🏢 Triton Environmental Consultants
📍 Manitoba