Lead customer success for Ettex remotely, using onboarding expertise and technical SaaS knowledge to support key accounts. Build lasting customer relationships.
As Customer Success Lead, you will help teams get more from Ettex, the contemporary office suite. You will own onboarding and success for key accounts while building the function. The work combines account management, customer feedback, retention, and expansion.
Key Responsibilities: Own onboarding and success for key accounts
Build customer success playbooks, resources, and processes
Partner with sales and product on customer feedback
Drive customer retention and expansion
Hire and grow the success team over time
Requirements: Four or more years in customer success or account management
Experience with SaaS and technical products
Excellent communication and empathy
Data-driven and process-oriented approach
Comfort building a function from scratch
Bring customer success, SaaS, communication, and process-building expertise to Ettex’s remote growth and account experience.

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📌 Customer Success Lead SaaS (Alberta)
🏢 Ettex
📍 Alberta