About ICE
Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Our ECAT team is the after-hours link between staff, clients, and leadership, keeping programs running smoothly when the office is closed.

Role Summary
As an ECAT staff member, you’ll respond to staff calls, provide guidance, and help resolve urgent issues. You’ll assist with scheduling, document key information, and ensure programs stay safe and consistent. Strong communication, organization, and quick problem-solving are essential.

What We Offer

Paid training and ongoing career development

Flexible evening, night, and weekend schedules

Opportunities to grow into office or leadership roles

Supportive and inclusive workplace culture

Meaningful work — every shift you make a difference

Key Responsibilities

Answer and respond to after-hours staff calls

Provide guidance and problem-solving support





Record calls and actions accuratelyHelp coordinate shifts and staffing coverage

Support staff handling urgent or unexpected situations

Always maintain professionalism and confidentiality

Qualifications

Robust communication and organization skills

Comfortable with documentation and basic computer systems

Reliable, professional, and attentive to detail

Experience in human services, scheduling, or customer support is a plus

Clear Vulnerable Sector Police Check (within 6 months)

Basic First Aid with CPR Level A (or willingness to obtain)

Two work-related references

Only applicants selected for interviews will be contacted. At ICE, you’re joining a team that makes a real difference every day. We welcome applicants from all backgrounds and experiences.

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📌 Employee and Client Assistance Team (ECAT) (Alberta)
🏢 Independent Counselling Enterprises
📍 Alberta