Lead ITSM process coordination as a Senior Specialized IT Consultant in a provisionally hybrid assignment supporting Ontario Public Service standards.
This senior consultant guides operations and cross-functional stakeholders through compliance, design coordination, and service management practices. The work requires ITSM knowledge, process development, documentation, and stakeholder collaboration. You will advise vendors and senior management while contributing to IT strategies and projects.
Key Responsibilities: Lead cross-process compliance and design coordination activities
Provide technical guidance on standards, policies, and procedures
Draft I⁢ process procedures and protocols documentation
Monitor agreements and resolve identified problems and issues
Support system and user acceptance testing teams
Requirements: Five years of experience
Solid ITSM knowledge and experience
Experience developing processes and documentation
Experience collaborating with internal and external stakeholders
Public sector service management experience
Apply ITSM expertise, process documentation, and compliance coordination across stakeholders as a Senior Specialized IT Consultant.