The Client Management Team is responsible for business development and relationship management for high- and premium-value clients across Canada. A separate team within Client Management focuses on onboarding premium clients and providing client service 24 hours a day, five days a week
Provide proactive and timely support throughout client onboarding
Identify sales opportunities where possible, including profiling new clients to identify high-value clients
Provide excellent, high-calibre client service to ensure a positive client experience
Ensure accurate client information is recorded in relevant internal systems in a timely manner
Proactively identify and cross-sell additional products and services to existing clients
Proactively identify opportunities to improve the client experience
Proactively respond to and manage inbound client queries professionally and efficiently
Resolve client queries effectively, focusing on getting it right the first time
Escalate client issues promptly to the appropriate level to ensure consistently high client service
Act as a brand ambassador in all client interactions
Understand customer needs and requirements
Perks Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
Income Protection
Life Assurance: 4 x salary
Health Insurance provided through Vitality
Holiday: 25 days - per calendar year + additional day off for your birthday
Breakfast provided for office days
Discretionary Bonus
Requirements Expert knowledge of the platform and products
Knowledge of Microsoft Office Suite, particularly PowerPoint, and basic knowledge of Excel
Ability to work effectively as part of a team
Intermediate knowledge of or experience with financial markets; knowledge of CFDs is preferable but not essential
An undergraduate degree in a relevant discipline, such as Business, Finance or Economics
Operates with integrity and a highly client-centric mindset, with the ability to build and enhance strong, meaningful client relationships
Negotiation skills
Bilingual in English and French
Understands regulatory authority requirements to ensure departmental processes and procedures are compliant
Demonstrates passion and enthusiasm for our products and services
Excellent verbal and written communication skills

#J-18808-Ljbffr

📌 Sales Executive (French Bilingual) (Ontario)
🏢 CMC Markets
📍 Ontario