Lead complex claims investigations at Intact as a Senior Customer Experience Advisor, using analytical judgment and bilingual communication skills. Work in a hybrid model with flexible arrangements.
This senior claims role handles complaints, client files, and formal information requests. You will apply Auto and Property claims expertise while supporting internal and external clients. The position also contributes to strategic initiatives and operational improvements.
Key Responsibilities: Analyze complex client files using available business information
Resolve claims complaints and issue final company positions
Draft transparent, detailed, formal position letters
Provide technical advice to internal and external clients
Prepare leadership case studies and briefing notes
Requirements: College Diploma in Insurance or equivalent education and experience
Minimum five years as a Claims Adjuster
In-depth Auto and Property claims management knowledge
Valid Personal and Commercial Claims Adjuster certificate
French and English proficiency required
Bring investigative expertise, claims judgment, and bilingual communication to Intact’s growing customer experience team in Claims.