Use Mandarin, English, and data analysis to strengthen last-mile delivery quality for UniUni clients across Canada. This is a full time role.
As a Bilingual Client Success Specialist, you will support UniUni’s e-commerce logistics clients through service monitoring and responsive communication. The work includes delivery metrics, customer inquiries, service tickets, exceptions, disputes, and reporting. You will collaborate with operations, product, and sales teams.
Key Responsibilities: Monitor scanning, delivery success, and timeliness metrics
Provide customized performance reports to clients
Respond to inquiries and resolve service tickets
Assist with exceptions and disputes
Identify process issues through data analysis
Requirements: Strong written and spoken Mandarin and English
Customer service mindset and problem-solving skills
Proficiency in data processing and analysis
Excel skills for data modeling and reporting
Ability to work under pressure and multitask
Support UniUni’s logistics clients with bilingual communication, service reporting, and data-driven improvements across Canada’s delivery network.