Language: Bilingualism in English and French is required. We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. The best part is that you will work with people that care passionately about you, our clients and our communities.
Providing courteous and professional service to manage all incoming phone calls and email inquiries. Applying knowledge to provide superior client service when processing premium payment transactions, Non-sufficient funds (NSF)letters and premium returns, and all other billing-related transactions. Proactively corresponding with stakeholders with respect to billing and premium transactions and corresponding with internal departments to obtain information needed to process and respond to inquiries.
Analyzing various billing reports, recommending solutions and resolving any errors.
You have two years of experience in Individual Life Insurance or related experience in accounting, finance, payroll or banking. You have completed a post-secondary certificate in Business Administration or a related field.
Having the Associate Customer Service (ACS) is an asset. You influence change and are committed to continuous improvement, in order to exceed client expectations. Training and development opportunities to grow your career.
Flexible work options to support personal and family needs. Volunteer opportunities to give back to your community. The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the chance to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. #