Lead campaign and end-to-end journey design at CIBC in a hybrid Toronto arrangement, using people leadership and client experience expertise.

As Chapter Lead within Savings, Investments & Advice, you will build and develop a high-performing team. You will provide coaching, functional expertise, and consistent practices for impactful campaigns and seamless journeys. Your work spans products, channels, and partner teams.

Key Responsibilities: Build and develop a high-performing campaign journey design team

Coach team members and establish consistent delivery practices

Identify opportunities to simplify client and user experiences

Lead knowledge sharing and continuous improvement across Chapters

Support Squad outcomes and Quarterly Business Review processes

Requirements: Experience leading a team in a people leadership capacity

Experience managing end-to-end client journeys and delivering change

Critical thinking skills for complex, ambiguous situations

Structured, analytical, and process-driven problem-solving approach

Commitment to compliance, controls, and organizational risk management

Bring campaign design, journey expertise, coaching, and client-first leadership to CIBC’s Savings, Investments & Advice team.

📌 Campaign Journey Design Chapter Lead (Toronto)
🏢 CIBC
📍 Toronto