Employment/Job Counselling/Resources Requisition Number : CASEM006684 Richmond Hill YMCA Employment & Community Services Richmond Hill YMCA Employment and Community Services Employment Type: Contract Full Time Salaried - until March 31, 2027 (Existing Vacancy) Join our passionate team and help us to achieve great things in our community!

The Case Manager Employment

Consultant plays a key role in supporting clients to secure and maintain meaningful employment by creating tailored action plans and providing continuous guidance. This position focuses on building strong relationships with clients and community partners, advocating for job opportunities, and addressing employment barriers. The role requires proactive engagement in tracking client progress, managing case files, and ensuring alignment with YMCA and funder standards.

Ensure self-management of program targets related to employment program delivery and funder expectations. Complete and maintain client files as per funder and YMCA quality standards Maintain and update client information and outcomes in the database Advocate for clients with community employers, services, and programs to advance their employment and personal goals. Collaborate with team members and community partners to identify job opportunities, track client progress, and participate in outreach events to build and maintain community relationships Connect clients with necessary services and resources.

Broker support where relevant and establish or strengthen partnerships with service agencies through targeted community outreach Provide advocacy support to clients with personal, systemic, and/or environmental barriers (e.g., addictions, chronic disease, homelessness, mental health) Manage case work by conducting needs and risk assessments, developing contracts, implementing plans, and following up on goals and other needs.



Use a standardized intake process to assess individuals’ Employment Service and Life Stabilization needs and identify requirements for job and life skills coaching Contribute to monthly individual and team Key Performance Indicators (KPIs). Manage tasks through prioritization and effective time management.

Prepare case management and case note documentation. Handle confidential data and ensure quality audit measures are achieved in accordance with YMCA and funder standards Post-secondary education in Career Planning, Employment Counselling, Social/Community Work, Social Services, Human Resources, or a related field, or equivalent experience Minimum two years of experience in counselling, file management, group facilitation, or job coaching is preferred Proficiency with personal computer applications, including Microsoft Office, Microsoft Outlook, and Internet search engines Knowledge of community resources, familiarity with the labour market, as well as apprenticeship and training opportunities Ability to develop and maintain strong skilled relationships with employers, businesses, community partners, and colleagues for the purpose of coordinating case management Ability to provide excellent service delivery Reliable access to transportation, as extensive travel within the region is required Well-developed interpersonal and relationship-building skills; Ability to work flexible hours, including days, evenings, and weekends Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers to employment, work effectively with diverse stakeholders, and integrate equity into program design A commitment to uphold strong,



safeguarding practices that protect the safety, well-being, inclusion of children, and youth YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work.

We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together , which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs. In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check.

📌 Case Manager Employment Consultant (Richmond Hill)
🏢 YMCA of Greater Toronto
📍 Richmond Hill