Lead branch oversight through operational risk monitoring and client-focused service for Scotiatrust, with locations available across Canada. Support compliance, reporting, and effective controls.

As Manager, Branch Oversight and Client Services, you support Scotiatrust’s National Office team and business strategies. You oversee account management, policy adherence, and regulatory compliance across branches. Your work includes risk-based monitoring, testing, reporting, and process improvement.

Key Responsibilities: Champion client-focused culture and deepen client relationships

Execute reporting and oversight for operational risk

Create queries and reports supporting regional branch oversight

Monitor fiduciary and agency account risk controls

Coach teams on risk, regulations, and audit readiness

Requirements: Post-secondary degree or diploma preferred

Extensive Estate and Trust industry experience

Knowledge of branch regulations, policies, and operations

Knowledge of Privacy, AML/ATF, and Know Your Client requirements

Comfort using Microsoft Word, Excel, OneNote, and PowerPoint

Apply branch oversight, regulatory compliance, and risk monitoring expertise to support Scotiatrust branches and client-focused operations.

📌 CHEF DE SECTEUR - SUPPORT F/H (Toronto)
🏢 Scotiabank
📍 Toronto