Become a key player in our airline as a Customer Experience Agent. This hybrid position focuses on enhancing the customer experience while providing essential support during check-in and query resolution.As part of your role under the Customer Experience Supervisor's guidance, you will facilitate customer inquiries and manage flight reservations seamlessly. Your collaboration with ground operations teams will help resolve operational issues, ensuring a pleasant travel experience for our passengers.Key Responsibilities:Serve as the first point of contact for passengersAssist with check-in processes and answer inquiriesManage and amend flight reservations efficientlyResolve baggage claims and related issuesConduct post-flight follow-up for satisfactionRequirements:High school diploma or equivalent preferredPrevious customer service experience in aviation preferredKnowledge of ticketing and flight operations systemsAbility to work under pressure and adaptStrong commitment to customer satisfactionUtilize your communication skills and problem-solving abilities to enhance the journey of every passenger at our airline.

📌 Hybrid Customer Experience Agent Role (Quebec City)
🏢 Starlink Aviation
📍 Quebec City